Help center · FAQ
Questions, answered.
Frequently Asked QuestionsEverything about shipping, orders and your prints, in one place.
Everything about shipping, orders and your prints. Can’t find your answer? Write to us at contact@aestheticsxart.com — we reply within 1–2 business days.
Shipping & Delivery
Do you ship worldwide? Is shipping really free?
Yes. Shipping is free on every order, to every country, with tracking included. Your artwork is printed in the production facility closest to you — part of a global network in more than 30 countries — so it travels less and arrives faster.
How long will my order take to arrive?
Every piece is made to order. Production usually takes 2–5 business days, then your order ships with tracking. Estimated total delivery times from the day of purchase:
- United States & Canada: 5–10 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 7–12 business days
- Rest of the world: 10–20 business days
Canvases and framed canvases may need 1–3 extra days. You’ll see the estimate for your address at checkout. Times are estimates and may be longer during holidays.
How do I track my order?
As soon as your order ships, you’ll receive an email with your tracking number and a link to follow your delivery. It may take up to 48 hours for the carrier to show the first update. No email after 7 business days? Check your spam folder or write to us.
Will I pay customs or import fees?
In most cases, no — your order is printed locally and doesn’t cross borders. For some destinations it may ship internationally, and local import taxes may apply. These are set by your country and are the customer’s responsibility.
Orders & Payment
Can I change or cancel my order?
Because every piece goes into production quickly, we can change your shipping address or cancel your order within 2 hours of purchase. Write to us right away with your order number. Once production has started, orders can’t be changed or cancelled.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express and more), PayPal, Apple Pay and Google Pay. The options available in your country are shown at checkout. Payments are processed securely — we never see or store your card details.
Can I send a print as a gift?
Of course. In your cart, tick “This artwork is a gift” to add a personal message, then enter the recipient’s address at checkout.
Returns & Damages
What is your return policy?
Every print is made to order, just for you. For this reason we don’t accept returns or exchanges for change of mind, size selection or colour preference. But if anything is wrong with your order, we’ll make it right — see below.
My order arrived damaged or defective. What do I do?
We’ll send you a free replacement or a full refund. Within 14 days of delivery, email us your order number and photos of the damaged item (front and back) and of the packaging, outside and inside. We’ll get back to you within 1–2 business days.
My order hasn’t arrived.
If your tracking hasn’t moved or your order hasn’t arrived 10 business days after the estimated delivery date, contact us. We’ll investigate with the carrier and send a free replacement if your package is lost.
When will I get my refund?
Approved refunds go back to your original payment method. Depending on your bank, they may take 5–10 business days to appear on your statement.
Prints & Quality
What materials do you use?
Art prints are printed on museum-grade matte fine-art paper with fade-resistant archival inks. Canvases are stretched over a solid wooden frame. Framed canvases sit in a floating wooden frame in Black, Dark wood or natural Wood.
Do canvases and framed canvases come ready to hang?
Yes. They arrive ready to hang, so your new artwork can go on the wall the day it arrives.
Will the colours look exactly like on my screen?
We reproduce every artwork as faithfully as possible. Small variations can happen because every screen displays colour differently.
How do I choose the right size?
Check the size guide on every product page. A simple rule: above a sofa or bed, choose an artwork about two-thirds of the furniture’s width.
Phone Cases
Which phone models do you offer?
Our cases are available for many iPhone and Samsung Galaxy models. Select your model on the product page.
Still have a question?
Write to contact@aestheticsxart.com — a real person replies within 1–2 business days.










